Magic CRM

Terms of Service

Last updated: March 22, 2026

1. Acceptance of Terms

By accessing or using Magic CRM ("the Service"), a product operated under the Mind2Magic brand by Matías Carvajal García, a natural person domiciled in Cali, Valle del Cauca, Colombia, identified with Cédula de Ciudadanía No. 14.467.474 and NIT 14.467.474-3 ("we", "us"), you agree to these Terms of Service. If you do not agree, do not use the Service.

These terms apply to all users, including account holders, team members, and anyone who accesses the platform.

2. Service Description

Magic CRM is a customer relationship management (CRM) platform that includes:

The Service is available in Spanish and English.

3. Accounts

3.1 Registration

To use Magic CRM, you must create an account with accurate and up-to-date information. You are responsible for maintaining the security of your account and password.

3.2 Trial Period

New accounts start with a 14-day trial on the Professional plan (reverse trial). No credit card is required during the trial period.

3.3 Account Responsibility

You are responsible for all activities that occur under your account, including actions by your team members. Notify us immediately if you suspect unauthorized access.

4. Plans and Payments

4.1 Available Plans

Additional users: +$5 USD/month per user on any plan. Extra packs: +100 WhatsApp AI messages $5 USD, +10 interpreter imports $5 USD. Annual discount: 20% when paying upfront.

4.2 Billing

Payments are processed through Stripe. Billing is monthly or annual, based on your choice. Charges are made automatically at the beginning of each period.

4.3 Refunds

If you cancel within the first 14 days of a paid plan, we will refund 100%. After 14 days, no refunds are issued for the current period, but future periods will not be charged.

4.4 Price Changes

We reserve the right to change prices with at least 30 days' notice. Existing prices are honored until the end of the current billing period.

5. Acceptable Use

By using Magic CRM, you agree to:

Violations may result in account suspension or termination.

6. Data Ownership

6.1 Your Data Belongs to You

All data you enter into Magic CRM (contacts, leads, messages, files) is your property. We claim no ownership rights over your data.

6.2 License to Use

You grant us a limited license to process your data solely for the purpose of providing the Service. This license terminates when you delete your data or close your account.

6.3 Export

You may export your data at any time in standard formats (CSV, JSON).

6.4 Deletion

When you close your account, we will delete your data within 30 days. You may request immediate deletion by contacting us.

7. Artificial Intelligence

7.1 Nature of Suggestions

AI-generated suggestions are automated assistance, not professional advice. You are responsible for reviewing and approving any message before sending it to your customers.

7.2 Autonomous Mode

If you enable autonomous mode, AI may send messages without your prior approval. You are responsible for properly configuring the safe list, escalation triggers, and behavior rules before activating this mode.

7.3 Accuracy

We do not guarantee that AI suggestions will always be accurate, appropriate, or error-free. Use AI features as a support tool, not a replacement for your professional judgment.

8. Meta Integrations

8.1 Authorization

By connecting your Meta accounts (Facebook, Instagram, WhatsApp Business), you authorize Magic CRM to access your data as described in our Privacy Policy.

8.2 Compliance

You are responsible for complying with Meta's terms of service, WhatsApp's terms, and each platform's messaging policies. Magic CRM facilitates the integration but does not guarantee continued compatibility with changes to Meta's APIs.

8.3 WhatsApp Business

Messages sent through WhatsApp Business are subject to WhatsApp Business Messaging Policy. You are responsible for obtaining consent from your contacts to receive messages.

9. Service Availability

9.1 Uptime

We strive to keep the Service available 24/7. However, we do not guarantee a specific uptime percentage.

9.2 Maintenance

We may perform scheduled maintenance that may result in temporary interruptions. We will provide advance notice when possible.

9.3 External Dependencies

Integration functionality depends on the availability of third-party services (Meta, Stripe, Supabase). We are not responsible for interruptions caused by these providers.

10. Intellectual Property

10.1 Our Property

Magic CRM, including its code, design, brand, templates, and artificial intelligence, is the property of Mind2Magic. No intellectual property rights are transferred to the user through use of the Service.

10.2 Templates

Industry templates provided are for your use within Magic CRM. You may not redistribute, sell, or use them outside the platform.

10.3 Feedback

If you provide suggestions or feedback about the Service, we may freely use them to improve the product without obligation of compensation.

11. Limitation of Liability

To the maximum extent permitted by law:

These limitations do not apply where prohibited by law.

12. Termination

12.1 By You

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of the current billing period.

12.2 By Us

We may suspend or terminate your account if:

We will notify you by email before termination, except in cases of severe violations requiring immediate action.

12.3 Effect of Termination

Upon account termination, you will lose access to the Service. Your data will be retained for 30 days to allow you to export it, after which it will be permanently deleted.

13. Governing Law

These terms are governed by the laws of the Republic of Colombia. For users outside Colombia, consumer protection laws of your jurisdiction also apply to the extent they are more favorable.

Any dispute will first be resolved through direct negotiation. If unresolved within 30 days, it will be submitted to arbitration in Cali, Colombia.

14. Changes to These Terms

We may modify these terms with at least 30 days' notice. We will notify you by email or through a notice on the platform. If you do not agree with the new terms, you may cancel your account before they take effect.

15. Contact

For questions about these terms:

Email: legal@magiccrm.app
Operator: Matías Carvajal García (operating under the Mind2Magic brand)
Address: Cali, Valle del Cauca, Colombia